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October 26, 2022
10 Reasons You'll Love the Senior Allies Service Team

10 Reasons You'll Love the Senior Allies Service Team

When it comes to your Medicare concerns, you want a team that has your back.

That’s why, at Senior Allies, we advocate for you and strive to help you have the best Medicare experience possible. One of the ways we do that is by having a stellar service team who can help address concerns and help you navigate coverage issues.

Today, we’re highlighting 10 ways our service team can help you love your Medicare coverage.  

1: We help with billing questions

If you’ve ever gotten a bill that doesn’t seem right, it can be frustrating to find out what is going on. Our service team is available to help you understand your bills and make sure you are not paying more than you have to.

We can help you explore billing questions and work with you and the billing party to clear up issues. We’re here to help you, and that means making sure that your coverage is actually covering the services you need.

2: We’re available whenever you need help

We are here for you when you have questions. You can call and speak to a service team representative any time. Unlike other companies that have limited hours, our team is available whenever you need help.

We have team members available 24/7 to answer questions, address concerns and help you get the most out of your Senior Allies experience.

The Senior Allies service team

3: We can assist you with an appeal if you are denied coverage

If you feel you are unfairly denied coverage by a carrier or received inadequate coverage for a service, you have the right to appeal that decision. Our service team understands the appeals process and can help you with each step and answer any questions along the way.

In the event of an appeal for coverage being denied, we can help you explore your coverage options to make sure you are satisfied with your future coverage.  

4: We educate our policyholders on rules that may affect them

Let’s face it: Medicare has a lot of rules. It can be hard to keep things straight, let alone determine which rules apply to your unique circumstances. That’s where our service team comes in.

We can help you navigate Medicare rules and determine which rules apply specifically to you and your needs.  

5: We rate shop for clients

Want to make sure you’re getting the best rate on your coverage? Our team can help you shop rates and make sure you’re getting the best coverage at the best price available.

Agent Luke Hockaday helping a client over the phone

We can even explore different variables, such as Medicare Supplements vs. Medicare Advantage options, to help give you a more complete picture of what is available to you and the costs that might be associated with those choices.

6: We can help navigate underwriting

Each Medicare user gets a one-time Medicare Supplement Open Enrollment Period that allows you to enroll in a plan without having to go through underwriting. You have access to this special window when you first turn 65 or, if you're retiring after age 65, when you leave employer group insurance.

If you enroll/change your Medicare Supplement or MA coverage later on, you may find yourself having to go through underwriting. Underwriting can affect your ability to enroll in some plans based on age, health history and more.

No matter where you are in your Medicare journey, from new enrollee to seasoned Medicare veteran, we can help you navigate underwriting, review your options and find a plan that works for you.

7: We can help with your annual Part D analysis

If you are enrolled in Part D coverage, you’ll want to evaluate your coverage each year to make sure your prescriptions are still covered and at what price.

We can help you run that analysis and if you aren’t satisfied with the plan you’re enrolled in, we can help explore other Part D options that offer more satisfactory coverage.  

8: We assist with drug plan issues

Regardless of the time of year, if you find yourself having issues with your Prescription Drug Plan, we can help. We can answer coverage questions, help with issues with pharmacies and help you make sure you are not overpaying for your prescriptions.

We can also help you get authorizations on new prescriptions as needed to ensure your Part D coverage goes smoothly.

9: We can help with your Annual Policy Review

Just like with Prescription Drug Plans, Medicare Advantage plans can also experience coverage variations from year to year. These can be found in your Annual Notice of Change (or ANOC), which is sent out to plan members in September every year. Our team can help you review those changes and explain what changes may be happening in your current plan in the upcoming year.

Our team is ready to help you when you need it the most

If your coverage changes are not to your liking, we can also explore your coverage options at that time to determine if a new plan would be a better fit for you.

We also do annual policy reviews for all of our clients, whether you have a Medicare Supplement or life insurance policy. This is our time to make sure your coverage still fits your needs. We can also make any updates, like an address change or beneficiary update.

10: We stay up to date on Medicare rules and regulations  

Medicare is constantly evolving, from new rules to new laws, like the recent Inflation Reduction Act that can affect your Medicare coverage. Luckily, you don’t need to worry because we keep up with all the latest Medicare news for you.

We can help answer any questions you might have and help you understand the latest Medicare coverage information. When you reach out to our service team, you can be confident in knowing you’re working with licensed insurance professionals who understand this industry and are dedicated to helping you have a great Medicare experience.  


The Senior Allies service team is here for you! From coverage questions to policy shopping, our licensed insurance agents are ready to help you make the most of your Medicare experience.

Have a question or concern about your current/future coverage? Schedule an appointment today and we’ll be happy to assist you with whatever you need.

Luke Hockaday
Luke Hockaday
Luke Hockaday is a Customer Success Rep here at Senior Allies. Luke has been helping Medicare-eligible clients with their insurance and retirement-planning needs since 2011. Luke is passionate about 3 things, and 3 things only: senior insurance, football, and food!

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Our team of dedicated, licensed agents can help you as little or as much as you need. Whether it’s answering a few questions about Medicare or creating a comprehensive Medicare Planner with you, we are your Senior Allies.